Tasks and Responsibilities:
- Coordinate new installations, including facility inspections, and assay validation
- Provide comprehensive technical training and support
- Provide ongoing support and troubleshooting for customers issues related to user’s technical skills, biochemistry/assay design, experimental design, software and instruments.
- Carry out projects that include demonstrations, feasibility studies, and new product evaluation
- Help to maintain and increase product usage, and supporting sales efforts through technical presentations and demonstrations
- Provide pre-sales and post-sales technical and scientific presentation
- Develop and maintain positive relationships with customers
- Create and maintain support information in the company enterprise database
- Acting as a key contributor of customer feedback to marketing and product development teams.
- Build effective relationships with new and existing clients for field application purpose, monitor the customers feedback on product usage and maintenance
- Develop and improve key company processes that support our mission of building a world-class customer support organization.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Educational Background:
- PhD in Science, Genetics, Molecular Biology or Bioinformatics required, OR M.S. plus minimum 2 years of relevant experience
Preferred Experiential Background:
- At least 2 years of experiences in diagnostics environment
- Past experience in clinical lab is a plus
- Prior field experience supporting customers using sequencing or array technologies preferred
- Demonstrated experience with next generation or high throughput sequencing sample prep technologies and protocols preferred
- Demonstrated understanding of commonly-used sequencing data analysis software applications preferred
- Demonstrated bioinformatics expertise and experience with handling and analyzing next generation sequencing or array data is a huge plus
- Outstanding problem solving and interpersonal skills
- Demonstrated written and verbal communication and training skills
- Demonstrated ability to work within a cooperative team environment
- Strong people skills, cross-organizational teamwork
- Clear vision of and commitment to providing outstanding customer service
- Excellent communication skills in Korean and English
- Must be willing to travel
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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